AI-engineered customer engagement solution

f o r  b e s p o k e  i m m e r s i v e  e x p e r i e n c e

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Our benefits

Omnichannel customer engagement technology

Winimy's omnichannel customer engagement technology with expertise in artificial intelligence (AI) and voice AI enhances both of your offline and digital customer experiences, improve customer satisfaction (CSAT) and boost customer effort score (CES).

  • Enhance reputation

    Manage your company reputation easily and boost NPS with single-pane management tool

  • Interactive Communication

    Cognitive AI-powered persona bot that engages immediately to customers' requests and reduces customers' waiting time by 30%, in human way

  • Optimise Infrastructure

    Be at the forefront in efficient use of current architecture, public spaces and installations

  • Innovative Experience

    Deliver personalised service experience, with a touch of innovation that impresses your customers

Our features

Future Ready Expertise

On top of our signature product - See Chat®, we provide AI architecture which tailors to your unique needs that differentiates you from the others.

Smart AI Response

Smart AI Response

90% of customer queries are repetitive. Winimy's AI chatbot enables AI-engineered smart response and self-service requests for 20% increase of efficiency.

Real-time Analytics

Real-time Analytics

Increase guest satisfaction by 30% through extracting deeper and strategising better with real-time, sentiment and insights-driven analytics.

Easy Integration

Easy Integration

Be it API or source-level integration of chat, payment and search capabilities with existing website and mobile application, See Chat supports both your customer service and infrastructure seamlessly and flexibly.

Voice Assistants

Voice Assistants

30% of the search & communication by 2020 will happen via voice assistants e.g. Amazon Alexa, Siri and Google Home. Winimy powers voice assistant interaction and conversational search engine optimization (SEO).

Case study

MALL

mall

Due to the mushrooming of myriad stores, shoppers are easily bedazzled by stores popped up in the mall and find it difficult to locate their desired store.

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HOTEL

hotel

Hotel guests often expect minimal wait time and fast check-in service while arriving in the hotel; hotel concierge and front office officers are overwhelmed by the throng of crowd or massive requests at times.

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MARKETPLACE

marketplace

Modern Yellow Page - conversational marketplace receives high volumn of searches and inquiries today.

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Articles

Testimonials

Partners