Hotel Industry - Challenges Threats and Challenges in the Industry
With millenials and digitally savvy customers, the changing behaviour comes with changing expectations.
Due to rapid growth and very high attrition rates, this industry faces constant shortage of skilled workers.
Growing competition from Airbnb and others resulted in reduced margins
Presence of legacy systems and low adoption of latest technologies.
Questions Commonly Asked by Guests In the age of WhatsApp and WeChat, as chat becomes the primary mode of communication for the new age guest, chatbots becomes a key medium to connect with the customers.
A data set of interactions.
We analyzed the data from our existing Hotel clients and compiled a list of all interactions that a hotel guest performs. This data set gave us detailed insights into the typical in-room guest would enquire.Many of these queries are repetitive and simple queries which can be automated.
Categories of Queries
1Informational Queries: Example: Wifi-Password, Swimming pool timings etc.
2IRoom Service Related: Ordering water, towels, food, toiletries. Check-in/Out Related: Queries related to check-in and check-out timings, extending it etc.
3ITroubleshooting: Example: TV not working, Air-con not working etc.
HotelBot - Our solution
HotelBot - an AI powered, Voice enabled solution can help meet the growing demands of the
customer, and address the pain points of the Hotel industry.
HotelBot can provide consistency, personalised and reliable (24x7) communication channel.
Automate repetitive and simple tasks so that the staff can focus on more high value tasks.
HotelBot can handle multiple languages and reduce communication barriers for the guests from around the world.
Train and Retain
HotelBot can constantly interact with the staff be a constant training companion.
Hotel Chatbot Features
In the age of WhatsApp and WeChat, as chat becomes the primary mode of communication for the new age guest, chatbots becomes a key medium to connect with the customers.
Information and Recommendations
Concierge & Room Service
Improve TAT for Repetitive Tasks
Chat Anywhere: Web, App or In-room
Voice enabled concierge for customer engagement and room service.
Rich Guest Analytics
Personalized concierge for every room
Hotelbot provided a 24x7, 365 day consistent and personalised in-room concierge services for the hotel guests.
The AI powered bot enables on-demand interactions with guests improving turnaround times and guest satisfaction while at the same time streamline operations, improve staff efficiencies and maximize revenue opportunities for the hoteliers.
Contextual. Continuous. Capable
Meet the business needs of contact centers
Hotelbot can be deployed as an IVR bot (conversational IVR systems), that can enable customers to get satisfactory responses to some of the “routine” enquiries. Hotel bot can also act as intelligent assistants (chatbots) who can assist agents with the appropriate customer insights and right information for faster and effective resolution.
Call centers can choose among these technologies to address various business needs such as automation, improved customer satisfaction, and decreased costs.
HotelBot - Analytics
Know. Train. Improve
Real -Time Stats
Know where customers drop-off
Train and Improve automation.
Real time analytics and insights
HotelBot analytics offers smart insights to help you improve the accuracy of the bots and improve automation. See the latest data about your guests’ engagement with your bots as well as the team. The data can then be used to train and improve the accuracy of bot responses.
Profiling of customers based on their engagement data allows more targeted and personalised services.
AI VOICE DEMOClick on the play button to find out more