Due to the mushrooming of myriad stores, shoppers are easily bedazzled by the stores popped up in the mall and find it difficult to locate their desired store. Most of the mall tenants can hardly grab the attention of the targeted shoppers for specific promotions while the mall management finds it challenging to tackle the issues faced by both shoppers and tenants. The onslaught of e-commerce and changing of consumer behaviour have affected the businesses of brick-and-mortar stores. All these translate to drop of sales revenue, reduced footfall, and even store closures. Winimy observes the challenges and presented a solution to drive footfall and provide WOW experience for the shopppers.

Omnichannel directory and wayfinding

Harnessing the advancement of machine learning and natural language processing, we showcase the related stores that shoppers are searching for and provide direction through shopper inquiries via chat or even sms. Our IoT infrastruture enables accurate wayfinding to direct the shoppers to their desired destination conveniently.

Cloud-based voice and digital concierge

Shopping have never been so easy when you can discover, connect and transact by using your voice or chat messaging. Interconnected AI-automated persona bot that never sleeps respond instantly to shoppers' inquiries and keep them engaged with the aim of driving them to the mall..

24/7 AI-automated smart response and analytics

We can integate into existing app and system for personalised shopping recommendations and relevant on-going promotions even after retail hours to build relationship and brand loyalty. AI-automated smart analytics enables top management to receive real-time insights and analytics for timely strategy and decision making.


  • Increased footfall
  • Boost shopping spree
  • Personalised customer engagement
  • Influence shoppers' behaviour
  • Higher dwell time
  • Cost-efficient
  • Elicit talkability and shareability


  • Transportation arrangement
  • Room checkout
  • In-room dining

As we have moved through the years, technology has always played an important part in our resourts. The thing that Amazon has done with Alexa is quite perfect. If I have ever seen anything in my 49 years of developing resorts that has made our job of delivering a perfect experience to our guests easier and help us get to another level, it is Alexa.

Steve Wynn

CEO of Wynn Resorts

The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.

Valeria Maltoni

39% of people surveyed said they are completely comfortable using chat to contact the hotel front desk, while only 7% said they would not be


Global Travel

Messaging, is like having a personal concierge at your fingertips at all times. The new generation of guests is more comfortable with texting vs. calling. The mobile device represents convenience and a sense of connectedness to the hotel at all times, even before arrival.

Rick Garlick

Lead of JD Power