Winimy stands for exchange or communicate. We envision a future in business-customer communication where the use of human centric design can rearchitect customer engagement across the emerging digital channels - voice, digital, mobile and social. In this world, we see a role for automation (AI and bots) in supporting the business staff & helping customers get their needs expressed faster. With mundane and repetitive tasks taken off their hands, and automation assisting to reduce error rates, the people in an organization can focus deeper on the more complex customer interactions and issues. There is a role for both AI and humans to co-exist and evolve.
When we started Winimy, we wanted to address 3 issues at the core of one theme, Customer Engagement. First, the digital millennial customer who doesnt want to wait, and would like to express their need or issue to a business when it's on top of their mind. Second, business struggling to efficiently respond to this customer demand, because it's too expensive to service with just Humans and it's too unreliable to depend on just bots/automation. Third, the struggle a majority of SME and mid-size Enterprises have with adopting digital transformation and keeping up with the fast changing technology trends.
The advent of AI allows for a fresh take on the future of customer engagement. Winimy brings a customer centric approach to designing an omnichannel customer engagement strategy for a business - touching the most important of their digital channels, and powered with a human interface and AI capabilities to enable a business to co-pilot the best experience for their customers. We believe in 3 core values for our employees - Expand and explore to keep learning, be very customer centric (your day is measured by the value delivered to your customers), and work hard on problems that have an impact and bring a positive change to the world.