With over 1.6 billion users, WhatsApp has bridged a gap between customers and businesses. Businesses can now deliver to the customers what they love the most- convenience and speed. These benefits have transpired in the restaurant industry as well. The customer can do everything from exploring the menu to ordering and tracking the order through […]
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Technology has and is continuing to play an important role in shaping the world around us. It has permeated almost every aspect of life today, and education is no exception. Teaching and learning with technology that was earlier limited to supplementary collaboration tools for communication are now going through a sea of change. The field […]
Many industry experts, e-commerce executives and even consumers see voice technology as a promising online retail platform that is expected to change the way businesses sell and consumers shop. Both Amazon and Google are leading the transition towards that new ecosystem where it only takes voice commands to inquire for a specific product and even […]
We are living in an extremely connected and globalized world where people are closer than ever before and the real-time flow of information is within everyone’s grasp. Interacting with everyday content is no longer a one-way flow as it has become more tactile and interactive. If you’re familiar with “Star Trek,” Captain Kirk and his […]
It’s a brave new world out there and what we thought we knew is no longer the case. We are now living in the world of ‘voice’ where the convergence of artificial intelligence and voice recognition is changing the way we all live. There are varying figures and trends that quantify the emergence of voice […]
Chatbots are now assisting universities with admissions and orientation. Yes, the same thing being used in tech startups and Fortune 100 companies to streamline customer relations, social media engagements and even content management. We have reached to a point that artificial intelligence is fast replacing human front desk staff and virtual assistants with machine-learning chatbot […]
Providing superior customer experience can be a competitive differentiator for businesses today. To this effect, Artificial Intelligence (AI) technologies such as NLP (natural language processing) and chatbots are changing the way businesses are interacting with their customers. AI-powered chatbots are providing faster, responsive, intelligent and accurate customer experience to consumers, enabling customer service agents to […]