Chatbots are now assisting universities with admissions and orientation. Yes, the same thing being used in tech startups and Fortune 100 companies to streamline customer relations, social media engagements and even content management. We have reached to a point that artificial intelligence is fast replacing human front desk staff and virtual assistants with machine-learning chatbot […]
Providing superior customer experience can be a competitive differentiator for businesses today. To this effect, Artificial Intelligence (AI) technologies such as NLP (natural language processing) and chatbots are changing the way businesses are interacting with their customers. AI-powered chatbots are providing faster, responsive, intelligent and accurate customer experience to consumers, enabling customer service agents to […]
In recent years, there is a shift towards the practical applications of voice search and activation in consumer electronics and business computing in order to achieve cost-efficient, seamless automation. As it spreads to different industries, the adoption of smart speakers have reached to a point that businesses have changed the way they provide their services. […]
We are now living in a digital world where most of us are connected with smartphones and instant messengers with greater demand for customer service 24 hours a day, 365 days a year. Despite the advancement of telecommunications, most call centres are still relying on outdated interactive voice response (IVR) systems and human agents. We […]
It has always been the core mission of hotels to treat all their guests with utmost care and attention. After all, it is customer satisfaction that makes a hotel successful while a single bad service can effectively ruin its reputation that takes several years to build. However, achieving a seamless hotel guest experience can be […]
Successful companies evolve, innovate and change how business is run and one particular sector that is expected to make a tremendous impact is artificial intelligence and voice technology.
The origin story of Voice AI
Holograms are the new “IT” thing… The Hologram buzz is all around and has made an intense impact in the entertainment industry. We saw extensive use of this technology in Star Wars wherein the hologram of Obi-Wan interacted with Princess Leia that wowed the audience. In addition, there have been holographic fashion shows in New […]
Holograms : Tool or trend? In 2015, the U.S. Census Bureau reported a Gen Z population of 73.61 million, just behind Millennials at 79.41 million, and far ahead of Gen X at 65.72 million. It’s estimated that by 2020 they will account for 40 percent of all consumers. Even more so than their Millennial siblings, […]
Welcome to the future where technological innovation continuously redefines the brand landscape. The two key trends that are making it possible are – Machine Learning (ML) and Natural Language Processing (NLP) that are changing the way businesses can leverage data and technology. The rise of Voice AI devices — Amazon Alexa, Google Assistant, Apple Siri […]
