The Contact Center Challenge, Voice AI can be the answer.
We are now living in a digital world where most of us are connected with smartphones and instant messengers with greater demand for customer service 24 hours a day, 365 days a year. Despite the advancement of telecommunications, most call centres are still relying on outdated interactive voice response (IVR) systems and human agents. We […]
AI Fuelled Automation Ushers Hospitality Guest Experience 2.0
It has always been the core mission of hotels to treat all their guests with utmost care and attention. After all, it is customer satisfaction that makes a hotel successful while a single bad service can effectively ruin its reputation that takes several years to build. However, achieving a seamless hotel guest experience can be […]
Here’s how you can make your next event the talking point in your industry.
Holograms are the new “IT” thing… The Hologram buzz is all around and has made an intense impact in the entertainment industry. We saw extensive use of this technology in Star Wars wherein the hologram of Obi-Wan interacted with Princess Leia that wowed the audience. In addition, there have been holographic fashion shows in New […]
Project your brand into the future: Holographic technology 101
Holograms : Tool or trend? In 2015, the U.S. Census Bureau reported a Gen Z population of 73.61 million, just behind Millennials at 79.41 million, and far ahead of Gen X at 65.72 million. It’s estimated that by 2020 they will account for 40 percent of all consumers. Even more so than their Millennial siblings, […]
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5 Industries AI Will Disrupt in the Next 10 Years
Artificial intelligence is one of the hottest new technologies on the block, and entrepreneurs are rushing to get a solid understanding of what it means for them. It’s predicted that AI bots will power 85% of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth.
What’s now and next in analytics, AI, and automation
Rapid technological advances in digitization and data and analytics have been reshaping the business landscape, supercharging performance, and enabling the emergence of new business innovations and new forms of competition. At the same time, the technology itself continues to evolve, bringing new waves of advances in robotics, analytics, and artificial intelligence (AI), and especially machine learning. […]
Artificial intelligence: Disruption era begins
Artificial intelligence software solutions will likely be the top disruptor in technology in the next decade, like smartphones and the cloud. Software’s ability to self-learn by processing data may spur consumer and enterprise applications. Companies embracing AI may get a competitive edge; ones that don’t run the risk of being disrupted and phased out. AI […]
Hilton and IBM pilot “Connie,” The world’s first Watson-enabled hotel concierge robot
Travel can be stressful and requires countless decisions. Increasingly travelers are expecting relevant guidance during their journeys, and the hospitality industry is beginning to pilot technology that can help address these needs at each step of the way. Today Hilton Worldwide and IBM announced a collaboration to pilot “Connie” – the first Watson-enabled robot concierge […]
Mall of America embracing chatbot to boost retail customer experience
Mall of America, the biggest shopping and entertainment complex in North America, is diving into chatbot technology to drive a more rewarding, and likely calmer, customer experience, especially during the holiday shopping time. The 26-year-old mall, located in in Bloomington, Minn., is advancing a unique location-based artificial intelligence chatbot following a successful deployment this past holiday […]