Hilton and IBM pilot “Connie,” The world’s first Watson-enabled hotel concierge robot
Travel can be stressful and requires countless decisions. Increasingly travelers are expecting relevant guidance during their journeys, and the hospitality industry is beginning to pilot technology that can help address these needs at each step of the way.
Today Hilton Worldwide and IBM announced a collaboration to pilot “Connie” – the first Watson-enabled robot concierge in the hospitality industry. Connie draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities.