Chatbots and the future of conversational engagement
Providing superior customer experience can be a competitive differentiator for businesses today. To this effect, Artificial Intelligence (AI) technologies such as NLP (natural language processing) and chatbots are changing the way businesses are interacting with their customers. AI-powered chatbots are providing faster, responsive, intelligent and accurate customer experience to consumers, enabling customer service agents to […]
The Rise of Contextual Intelligence : How to make AI more “intelligent”
In recent years, there is a shift towards the practical applications of voice search and activation in consumer electronics and business computing in order to achieve cost-efficient, seamless automation. As it spreads to different industries, the adoption of smart speakers have reached to a point that businesses have changed the way they provide their services. […]
The Contact Center Challenge, Voice AI can be the answer.
We are now living in a digital world where most of us are connected with smartphones and instant messengers with greater demand for customer service 24 hours a day, 365 days a year. Despite the advancement of telecommunications, most call centres are still relying on outdated interactive voice response (IVR) systems and human agents. We […]
AI Fuelled Automation Ushers Hospitality Guest Experience 2.0
It has always been the core mission of hotels to treat all their guests with utmost care and attention. After all, it is customer satisfaction that makes a hotel successful while a single bad service can effectively ruin its reputation that takes several years to build. However, achieving a seamless hotel guest experience can be […]
The Voice Revolution: 5 pioneering advancements you need to know.
Successful companies evolve, innovate and change how business is run and one particular sector that is expected to make a tremendous impact is artificial intelligence and voice technology.
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5 Industries AI Will Disrupt in the Next 10 Years
Artificial intelligence is one of the hottest new technologies on the block, and entrepreneurs are rushing to get a solid understanding of what it means for them. It’s predicted that AI bots will power 85% of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth.
What’s now and next in analytics, AI, and automation
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Artificial intelligence: Disruption era begins
Artificial intelligence software solutions will likely be the top disruptor in technology in the next decade, like smartphones and the cloud. Software’s ability to self-learn by processing data may spur consumer and enterprise applications. Companies embracing AI may get a competitive edge; ones that don’t run the risk of being disrupted and phased out. AI […]
Hilton and IBM pilot “Connie,” The world’s first Watson-enabled hotel concierge robot
Travel can be stressful and requires countless decisions. Increasingly travelers are expecting relevant guidance during their journeys, and the hospitality industry is beginning to pilot technology that can help address these needs at each step of the way. Today Hilton Worldwide and IBM announced a collaboration to pilot “Connie” – the first Watson-enabled robot concierge […]
Mall of America embracing chatbot to boost retail customer experience
Mall of America, the biggest shopping and entertainment complex in North America, is diving into chatbot technology to drive a more rewarding, and likely calmer, customer experience, especially during the holiday shopping time. The 26-year-old mall, located in in Bloomington, Minn., is advancing a unique location-based artificial intelligence chatbot following a successful deployment this past holiday […]