As we have moved through the years, technology has always played an important part in our resourts. The thing that Amazon has done with Alexa is quite perfect. If I have ever seen anything in my 49 years of developing resorts that has made our job of delivering a perfect experience to our guests easier and help us get to another level, it is Alexa.
In room Concierge for hotels
Smart In-room Concierge Service
We live in a technology-driven world, and it is clear that industries that do not embrace the potential of new technology stagnate and lose momentum. Whether it is the growth of the connected world in the last 20 years or the refinement of software applications in the last decade, the landscape of new technology has been transformed, delivering powerful new solutions across all industries. For hoteliers, one such technology is Artificial Intelligence (AI), which has potential in multiple areas of the industry, providing innovative ways to enhance guest experience while also streamlining operations. An in-room AI concierge can provide in-depth customer service, complimenting the carefully crafted surroundings with a curated hotel customer experience that delivers a hotel room service solution that exceeds guest’s expectations.
Features and Capabilities
Recommends Hotel Amenities & Services
Facilitates Automated Checkout
Housekeeping and Room service requests
Transportation and Directions
Voice Enabled interface
24/7 Customer Service
Eliminate the in-room phone with universal compatible phone functionality. The In-room concierge also replaces the alarm clock, speaker, guest booklet and charging ports.
The concierge makes it easier for customers to engage with the services offered. It helps hotels make optimum use of the amenities to allow greater convenience and information to customers
It frees up concierge and front-desk services to do more value-added work. Saves man-hours and adds efficiency.
Insightful Analytics & data
It helps collect feedback and reviews while chatting with guests. The information tracked can improve customer satisfaction by identifying & decreasing customer pain points.
The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.
39% of people surveyed said they are completely comfortable using chat to contact the hotel front desk, while only 7% said they would not be
Messaging, is like having a personal concierge at your fingertips at all times. The new generation of guests is more comfortable with texting vs. calling. The mobile device represents convenience and a sense of connectedness to the hotel at all times, even before arrival.