Winimy.AIis an AI-powered omnichannel conversational engagement solution for b2b/b2b2c, and is backed by Telstra through its accelerator, muru-D.
Unveiling our latest product: HotelBot
Winimy’s HotelBot - an AI-powered, Voice-enabled solution is designed to meet the growing demands of the customer. It comprises of 4 cores: ‘Chatbot’, ‘In-Room Concierge’, ‘Call-Centre Automation’, and ‘HotelBot Analysis’.
Winimy’s HotelBot offers a wholesome coverage on the customer engagement front - right from ordering room service, providing basic information to troubleshooting technical problems. It can be deployed within an existing app as a chatbot or via in-room smart speakers (such as Google Home, Google Assistant, Amazon’s Alexa and Microsoft’s Cortana), and can also be deployed to automate routine tasks at call centers as well as provide smart insights to improve the accuracy of bots thereby increasing customer engagement experience
Trivia: What is among the first AI innovation adopted by the hospitality industry?
A. AI Concierge (correct answer) B. AI Chatbot C. AI facial recognition check-in
In March 2016, IBM’s AI software Watson powers a robot concierge, named Connie, at the Hilton McLean hotel, Virginia.
“We think that voice is the natural way humans like to interact. For the last 40 years, it’s been typing based. But moving forward, voice search and voice commerce will drive the future,” Sekar predicted. “Today, with the devices that exist, the millions of data sets that players like Amazon use to train their engine, things have become super cost-efficient. The devices are also super cheap. Within those parameters, we think that we have a very clear opportunity to grow. We are early on the pulse in terms of sensing [the hyper-growth potential] in the hotel segment. So we are super obsessed about that right now.”
