As we have moved through the years, technology has always played an important part in our resourts. The thing that Amazon has done with Alexa is quite perfect. If I have ever seen anything in my 49 years of developing resorts that has made our job of delivering a perfect experience to our guests easier and help us get to another level, it is Alexa.
The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.
39% of people surveyed said they are completely comfortable using chat to contact the hotel front desk, while only 7% said they would not be
Messaging, is like having a personal concierge at your fingertips at all times. The new generation of guests is more comfortable with texting vs. calling. The mobile device represents convenience and a sense of connectedness to the hotel at all times, even before arrival.